1. Information We Collect:
We may collect various types of personal information, including, but not limited to:
- Name, address, and contact details
- Health information and medical history
- Emergency contact details
2. Purpose of Data Collection:
We gather and employ personal information for the following objectives:
- To provide quality home care services tailored to your needs
- For billing, invoicing, and payment processing
- Emergency and medical response purposes
- To comply with legal and regulatory requirements
We will obtain your explicit consent before collecting, using, or disclosing your personal information.
4. Data Security:
We enforce rigorous security measures to safeguard your personal information against unauthorized access, disclosure, alteration, and destruction. Our staff receives training on data security and confidentiality.
5. Access Controls:
Only authorized personnel with a legitimate need for service delivery have access to your personal information. Strict access controls and monitoring are in place to prevent unauthorized access.
6. Third-Party Sharing:
Your personal information will not be shared with third parties without your explicit consent, except in situations required by law or for the provision of contracted services (e.g., healthcare professionals).
7. Data Retention:
We will retain your personal information only for the duration necessary to fulfil the purposes outlined in this policy. When it is no longer required, we will securely dispose of or anonymize your information.
8. Compliance with Regulations:
We comply with all applicable data protection laws and regulations.
9. Client Rights:
You have the right to:
- Access, correct, or update your personal information
- Request the removal of your information, considering legal and contractual obligations
10. Updates to Policies:
You will be notified of any material changes, and your continued use of our services constitutes acceptance of these changes.